Apple iPhone 7 Plus is the company’s first smartphone that packs dual rear cameras. And while this technology should bring some amazing pictures, users are now reporting serious problems regarding the camera. Apparently the camera keeps dying and that the issue isn’t software-related.

It is unclear what the problem might be, but some users suggest that the problem could be due to a loose or damaged flex connector as users can get an image sometimes. Here is just one of the report:

“I opened up the camera app only to be met with a black image preview, sometimes I can get an image however it’s either tinted green or purple and was once accompanied by a screen stating ‘Emergency iPhone needs to cool down’ when the handset wasnt even slightly warm.”

“I’ve tried hard reset and factory restore to no avail, however I’ve been in contact with other users with the same problem and apple had to replace their phones due to a ‘hardware fault’. So if you’re met with the same issue take it back for a replacement.”